Your pathway

5 simple steps to accessing home care.

A calm, practical guide from your first questions through to choosing a provider and beginning support at home.

A care professional explaining information to an older person

Sydney support

Personal. Respectful. Reliable.

The process

One step at a time.

My Aged Care manages applications and assessments for Australian Government-funded aged care. You can have a family member, friend, carer or other trusted person beside you throughout the process.

Program overview
  1. 01

    Explore what support could help

    Think about the parts of daily life that feel harder, the goals that matter to you and the kind of help that could make living at home easier.

    • Consider your health, routines and home environment
    • Write down questions and priorities
    • Ask a trusted person to be involved if you wish
  2. 02

    Apply for an aged care assessment

    Apply through My Aged Care online, by phone or in person. A family member, friend or carer can support you through the application with your permission.

    • Apply online using your Medicare card
    • Call My Aged Care on 1800 200 422
    • Or book an in-person appointment with a specialist officer
  3. 03

    Complete your assessment

    A trained assessor will talk with you about your needs, wishes and preferences. Most assessments take place in your home so the conversation can reflect your everyday situation.

    • Have identification and relevant health information ready
    • Talk openly about what you can and cannot manage
    • Receive an outcome and support plan if approved
  4. 04

    Find a provider that feels right

    Once you know the services you are approved for, compare providers in your area and ask how they will personalise, schedule and coordinate your care.

    • Check that the provider offers your approved services
    • Ask about pricing, availability and continuity of care
    • Choose a team that listens to your preferences
  5. 05

    Agree on your plan and begin services

    Your chosen provider will discuss your service agreement and care plan with you. Once everything is clear and agreed, your services can be scheduled.

    • Review the service agreement before signing
    • Confirm how and when support will be delivered
    • Keep talking with your provider as your needs change

Official starting point

Apply through My Aged Care.

My Aged Care can check the requirements, arrange your assessment and explain your next steps. Harmony can help you understand the process, but eligibility and program approvals are decided through the official assessment pathway.

Submit a request

Let's make your next step feel simpler.

Tell us where you are in your home care journey. A member of our team will call to listen, answer your questions and discuss support that may suit you.

  • Free and no obligation

    A relaxed first conversation focused on what matters to you.

  • Only three short steps

    The form is designed to be clear, calm and easy to complete.

  • Handled with care

    Your details are sent directly to the Harmony team.

Prefer to talk now?

0404 275 901

Step 1 of 3

3 short steps

First, tell us a little about you.

We will use these details to arrange a friendly, no-obligation conversation.

Who is this enquiry for?

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